During the course of your business with us we may collect personal data such as your name, address, telephone numbers and email addresses. We do not collect or store bank details from any clients (vendors) who have shown BACS or Faster Payment as their preferred payment method.
We do not collect or store any Card information from Clients (vendors) making payment by Credit/Debit Cards. All Card payments are made using a secure payment link provided by our card/payment processing partners/Merchant providers. This information is not stored with us, and once payments have been verified, the transaction details are held by these partners under their encrypted and secure cloud storage as set out by the FCA. These transactions are stored for the duration set out by the Banking Authorities to prevent fraudulent use of credit and debit cards. Privacy policies for our partners can be found on their websites and we encourage you to check these before submitting any personal data.
We do not collect or store any Card information from Clients (vendors) making payment by Credit/Debit Cards. All Card payments are made using a secure payment link provided by our card/payment processing partners/Merchant providers. This information is not stored with us, and once payments have been verified, the transaction details are held by these partners under their encrypted and secure cloud storage as set out by the FCA. These transactions are stored for the duration set out by the Banking Authorities to prevent fraudulent use of credit and debit cards. Privacy policies for our partners can be found on their websites and we encourage you to check these
before submitting any personal data.
When someone visits one of the group’s sites, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. SEMRush and Hotjar are also used to collect “traffic” and behavioural patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow the software providers to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it. This, in the majority of cases, will be at the point you make an official enquiry.
We only collect your name, address, telephone number and email address under the following circumstances:
You register an enquiry via our website. These are in the form of: “Enquiry”. You contact our Company for sales or enquiry via telephone/email/chat.
The supply of Sales Invoices, statements and other administrative requirements. You ask to be placed on our mailing lists. “Opt in” We collect this information for legitimate business reasons and only store contact information in line with legal requirements.
In order to efficiently run our business and to be able to offer exceptional levels of service, it is essential that staff with the relevant permissions have access to your data. All computers are password protected and/or, dependent on permission levels, require further authentication.
Our Data Retention Schedule, which in the majority of cases is seven years, or, in line with relevant laws or regulatory obligations (for instance HMRC) will be securely stored by Promerch World Ltd
Promerch World Ltd, take all appropriate and reasonable steps to make your data secure. This can be in the form of but not limited to, means of physical protection, passwords, anti-virus protection, 3 step authentication and staff training.
The ‘Right to be Forgotten’. Under Article 17 of the GDPR individuals have the right to have personal data erased. The right is not absolute and only applies in certain circumstances, details of which can be found on the Information Commissioner’s Office website. https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/individual-rights/right-to-erasure/. We will action any right to be forgotten within one month of the request being made to us unless we have a legal obligation to keep or in the exercise or defense of legal claims.
Promerch World Ltd
23 Nevanthon Road
Telephone: 0345 805 4070
GDPR Officer: Chris Pitts - Managing Director
You may also contact us at the above address in respect of any complaint relating to the processing of your personal data.
You may also raise a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/
You are in control of any personal information you provide to us online. If at any time you would like to correct the personal information we have about you, please contact us. In order to review any personal information we have collected about you via this website or to ask us to delete that information or to stop further use of the information, please contact us.
Promerch World Ltd’s websites uses a number of different “cookies.” Cookies are small pieces of information that a web site transfers to an individual’s hard drive for record-keeping purposes.
There are two broad categories of cookies:
Session cookies remain on your device until you close your browser when they are automatically deleted.
Performance cookies allow us to count the number of visitors to our website and gain an understanding of how visitors move around. This helps us to improve the way our site works.
The information we collect from performance cookies is aggregated and does not contain personally identifiable information. Refusing cookies
You can click on the “Help” section of your web browser to learn how to change your cookie preferences. Links to other websites